Telehealth
A telehealth service is a psychological therapy service that is provided via video conference.
The benefits of online psychological therapy
Telehealth allows you to meet with your therapist through a secure video appointment. It offers a flexible and accessible way to receive psychological support while preserving the privacy, consistency and human connection that meaningful therapy requires.
Access therapy from a suitable location
With reliable internet and a private space, you can attend therapy from home or another appropriate location. This can make support more accessible when distance or travel would otherwise create a barrier.
Fewer physical and geographical barriers
Online appointments may be especially helpful for people living with disability, chronic illness, reduced mobility, limited transport or restricted access to local mental health services.
Greater convenience
Removing travel time can make therapy easier to manage alongside work, study, caring responsibilities and everyday commitments—particularly when life already feels demanding.
Greater continuity of care
Telehealth may help you maintain regular appointments when health concerns, changing schedules, travel or distance would otherwise interrupt the therapeutic process.
A familiar environment
Speaking about difficult experiences can feel vulnerable. Some people find it easier to reflect and speak openly from the privacy and familiarity of their own environment.
More flexibility and choice
Depending on your needs and your therapist’s recommendations, you may be able to access online, in-person or blended appointments at different stages of therapy.
A meaningful therapeutic relationship—online
At COPE, the relationship between you and your therapist remains central whether you meet in person or online. Telehealth is not simply a convenient conversation—it can provide a consistent and reflective space to understand your emotions, relationships and recurring patterns.
Your therapist will work collaboratively with you to consider whether online therapy is clinically appropriate and how the format can best support your therapeutic goals.
Preparing for your appointment
- Choose a quiet and private location
- Use a reliable internet connection
- Test your camera and microphone beforehand
- Use headphones if this provides greater privacy
- Allow a few minutes to settle before the session
- Keep your phone nearby in case the connection is interrupted
Is telehealth suitable for everyone?
Telehealth can be effective and convenient, but it may not be the most appropriate format in every circumstance. Privacy, technology, clinical needs, risk and personal preference should all be considered.
Your therapist can discuss whether online sessions, in-person appointments or a combination of both would best support you.
Telehealth is not an emergency or crisis response service. If you are in immediate danger or require urgent assistance, call 000 or attend your nearest emergency department.
Access therapy from wherever you feel at ease
When booking, select the relevant online or telehealth service. COPE will provide a secure link for your appointment.
How to access telehealth services?
Simply contact your GP and organise a Mental Health Care Plan (MHCP) before your initial appointment at COPE to receive your Medicare rebate straight from the start.
Click the ‘Request an appointment’ button now to reserve your appointment before your appointment with your GP for referral MHCP.
Select the service “online psychotherapy” when requesting your appointment and at the time of your appointment we will send you a secure link for your telehealth session.
Our Telehealth practioners
We Are Here to Help You COPE.
Whether you're seeking support for anxiety, trauma, relationships, life transitions, emotional wellbeing, or personal growth, our team is here to support you.
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